What is the Five Behaviors®

aThe 5 Behaviors
The Five Behaviors® is the result of the partnership between Wiley Workplace Learning Solutions and best-selling author Patrick Lencioni. Our mission was to create a program that improves team effectiveness and productivity through the understanding and application of The Five Behaviors: Trust, Conflict, Commitment, Accountability, and Results. This unique learning experience helps individuals and teams build effective work culture through communication and collaboration.

Learn the origin story of The Five Behaviors®

Teamwork is the Single Most Untapped Competitive Advantage according to best-selling author Patrick Lencioni. Watch as he explains the power of team leaders and their impact on our world.

Video Introduction


 Shop The 5 Behaviors Products >  

The Five Behaviors® Model

  • Trust One Another
    When team members are genuinely transparent and honest with one another, it forms a safe environment that creates and builds vulnerability-based trust.
  • Engage in Conflict Around Ideas
  • With trust, team members are able to engage in unfiltered, constructive debate of ideas.
  • Commit to Decisions
    When team members are able to offer opinions and debate ideas, they feel heard and respected, and will be more likely to commit to decisions.
  • Hold One Another Accountable
    Once everyone is committed to a clear plan of action, they will be more willing to hold one another accountable.
  • Focus on Achieving Collective Results
    The ultimate goal is the achievement of results, unlocked through implementing the model’s principles of Trust, Conflict, Commitment, and Accountability.

The Five Behaviors® Difference

The Model 

The Five Behaviors® Model, based off Patrick Lencioni’s best-selling book The Five Dysfunctions of a Team, enables people and teams to get results while simultaneously creating a collaborative, more enjoyable work environment. 

Trusted Network of Partners

With deep product expertise, our network of Authorized Partners and Certified Practitioners provide impactful experiences to organizations worldwide. 

Transformative Experience

Participants receive personalized results combined with a powerful classroom experience that ensures a positive and lasting transformation to the team dynamic. 

Wiley Brand

The Five Behaviors is part of the Wiley Family, fueled by 200+ years of publishing excellence.